Refund requests

How to request your full refund

We provide a full refund for requests received within seven days of purchase. Email maplabsanalytics@gmail.com with your account email and purchase or receipt reference, if available. Your request’s received time determines whether it is within the seven-day period, even if we process it later.

We verify the purchase and issue the refund through Stripe. Do not send your card number, security code, password or sign-in code. Contact support if you cannot find the receipt or cannot access the original email account.

Refund processing and the time for funds to appear depend on Stripe and your financial institution. We confirm the outcome after the refund is processed. Sending a request alone does not automatically move money or change your access.

What happens to access and saved data

A successful refund ends the season access associated with that purchase. The current access system also ends that purchase’s access after a successful partial refund or payment dispute; a later payment-completion notice does not automatically restore it. Contact support if a dispute is resolved or access appears incorrect.

A refund does not automatically delete your account or saved board. You can still request help with your data through support without buying another pass. A separate active purchase, if present, is evaluated independently.

The pass is a one-time purchase with no automatic renewal. There is no recurring charge to cancel. Purchases that remain active keep the stated February 28, 2027 season end date.

Other billing problems

For a duplicate charge, unauthorized purchase, delayed access or other billing concern, email maplabsanalytics@gmail.com. We will investigate the specific issue. This policy does not limit refund or consumer rights provided by applicable law.